efilingcourtinfoConsumer Forum kya hai?
Consumer Protection Act, 2019 ke tahat koi bhi vyakti jo kisi product ya service se nuqsan uthata hai, woh Consumer Forum (ab Consumer Commission) mein shikayat kar sakta hai. Yahan case jaldi hota hai aur compensation milta hai.
Consumer Forum mein Shikayat Kab Karein
- Kharaab product mila (defective goods)
- Service mein kami (deficiency in service)
- Overprice — MRP se zyada charge kiya
- Misleading advertisement
- Insurance claim reject
- Bank ya NBFC ki galat service
- Builder ne flat nahi diya
- Online shopping mein dhokha
- Hospital mein negligence
- Travel / hotel se related dhokha
Kahan File Karein — Forum Level
District Consumer Commission:
1 crore rupaye tak ke mamle — apne district ke consumer forum mein
State Consumer Commission:
1 crore se 10 crore rupaye tak ke mamle
National Consumer Disputes Redressal Commission (NCDRC):
10 crore rupaye se upar ke mamle — New Delhi
Online Complaint Kaise Darj Karein
- Portal kholen: https://consumerhelpline.gov.in ya https://edaakhil.nic.in
- Register karein — naam, email, mobile se
- Complaint type select karein
- Company ka naam daalein jiske khilaaf complaint hai
- Vivaran likhein — kya hua, kab hua, kitna nuksan
- Documents upload karein — bills, receipts, photos, emails
- Relief maangein — refund, replacement, compensation
- Submit karein — complaint number milega
Offline Complaint — Seedha Forum Mein
Aap seedha District Consumer Commission mein jakar bhi complaint darj kar sakte hain. Complaint 3 copies mein likhkar dein. Saath mein saboot aur court fee lagaayein.
Court Fee
- 1 lakh tak — Rs. 100
- 1 lakh se 5 lakh — Rs. 200
- 5 lakh se 10 lakh — Rs. 400
- 10 lakh se 20 lakh — Rs. 500
- 20 lakh se 50 lakh — Rs. 2000
- 50 lakh se 1 crore — Rs. 4000
Vakil Zaroori Hai?
Consumer Forum mein aap bina vakil ke bhi case kar sakte hain — yahi is forum ki khaasiyat hai. Aap khud apna case present kar sakte hain.
Faisla Kitne Time Mein Aata Hai?
Consumer Protection Act ke mutabiq case 3 mahine mein niptna chahiye. Practically 6-12 mahine lagte hain. NCDRC mein thoda zyada time lag sakta hai.
Consumer Helpline
Agar seedha forum nahi jaana chahte to pehle National Consumer Helpline: 1915 par call karein. Yahaan mediaton se bhi problem solve hoti hai.